Welcome to mysnackmonkey.com. The following terms and conditions will be used in trade between the seller and all its customers.

TERMS OF SALE AND DELIVERY

1.Ordering

  • When making an order, the customer agrees with the current terms and conditions regarding ordering and delivery.
  • All communication between the seller and customers is handled by email. Typically, we will respond to email inquiry within 2 business days. Therefore, the customer agrees to monitor their email account after making an order.
  • A binding commercial agreement will come into effect when the customer has made an order. The system will automatically send the confirmation email to customers once the order is placed.
  • In case of problems in availability, or some other unexpected reasons, seller will cancel the purchase, and return the full amount payment to customers.
  • The customer is responsible for making sure that the purchased products are legal and can be shipped to the destination country. The seller takes no responsibility if the purchased products will not reach the customer in a case where they are not allowed.

2.Pricing

  • Prices shown on the website do not include taxes, or any other possible fees.
  • The products will be sold at a price that was valid at the time of making the order, despite possible changes in the price after ordering.
  • The seller can refer to a mistake in price in case of a clear error, for example, if the mistake is so obvious that the customer should have noticed it.

3.Shipping

  • The seller tries to ship the products within 2 business days. The seller tries to notify the customer if the shipping of the order is postponed for more than 7 days. Customers will receive the tracking information for the order via email.
  • The customer is responsible if a product is lost or damaged during delivery from the customer to the seller, including shipments that have been denied or not been picked up by the customer.
  • When sending goods to the seller, the customer must keep and save all documents such as dispatch notes.
  • All ordered items are shipped in one dispatch. Delayed availability of one item does not bind the seller to ship other items in the same order separately.
  • The customer is responsible for paying all taxes and other charges that may occur when importing the ordered products to the customer’s country.

4.Payment

  • Payments are made using the payment options shown on the payment methods page.

5.Returns & Exchanges

  • The customer has the right to return the order or parts of it within 14 days from receiving it. The returns must first be approved by the seller.
  • Orders cannot be canceled or refunded after they have been shipped and assigned a tracking number.
  • The customer will pay for the shipping costs when returning the order to the seller.
  • The products must be in unused, unopened, and a re-sellable condition, including the package.
  • Opened sealed products are not returnable, neither are any used products. This also applies to all sealed collectible items, surprise bags, and subscriptions.
  • If the seller in an exception accepts the return of a used or incomplete item, the seller will be charged handling costs the minimum of 25% of the price of the item.
  • All returns must be delivered in original packaging and packed carefully. A copy of the receipt must be attached together with the cause of return (if the product is flawed).
  • Seller will not accept unpaid shipments.
  • The customer has the right to exchange the order within 30 days after receiving it if you are not satisfied with your purchases. The exchanges must first be approved by the seller.
  • The customers can exchange anything from our website, and responsible for paying the difference if there is any. The customers will be responsible for their own shipping costs.
  • The exchange products must be in unused, unopened, a re-sellable condition, including the package.
  • Seller will not accept unpaid shipments.